FAQ - Any Video Converter Ultimate

Q1. I paid but did not receive license code. Why?

1. You will receive the confirmation email with license code upon the transaction of your order. Please check your inbox. If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.

2. If you fail to retrieve license code via the online auto service, please contact us at support[at]anvsoft.com (replace [at] as @ before sending message) to request your original license. Please provide us with detailed information about your purchase, such as email address, user name, etc.

Q2. My license is invalid. What shall I do?

There are two possibilities:

1. Blank spaces are accidentally added.

Please mind that license information is case-sensitive. Do not enter any extra blank space to the registration Email or code.

2. The license does not match the program.

Please note that we have several similar but different programs. Please match the license with the very program you use.

Q3. I need to register the program every time I want to use it. Why?

If you use the program with a user account that has no administrative privileges, the program may go back to evaluation version once you logoff.

You can solve this problem by installing program as administrator. Right-click on the setup file (.exe) and select "Run as administrator", enter the administrator's password and install the program.

If you want to register this program under a limited user, please refer to How can I register or run the program with full control under a limited user.

Q4. Can I get free updates?

Yes. All updates are free.

You will get update remind message when there is a new version available. You can visit our website www.any-video-converter.com and click Downloads button to download and install the latest version.

If you install the latest version to the location you installed last time, you don't have to register again. If your change the install location, please re-register again using the original registration Email and code.

Q5. What kinds of payment options do you offer?

We offer numerous customer payment options including:Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus.

Havn't found the answer yet? Click https://www.any-video-converter.com/support/faqs/ to get more info!

FAQ - Netflix Video Downloader

Q1. How to Register FlixiCam Program

Please click the Key icon or the Menu icon (on the upper right) > Register. There will be a registration popup dialog, where you can copy and paste the registration email and license code.

Q2. What's the format of the downloaded video?

MP4 or MKV format. FlixiCam is able to download Netflix video to MP4 or MKV format so that you can enjoy them on most of devices freely.

Q3. What's the trial limit?

The trial version of FlixiCam allows you to download the first 5 mins of the videos in HD quality. You can buy a license to upgrade to the Pro version to download the full videos.

Q4. What should I do if I accidently ordered it twice?

Please email to support[at]flixicam.com (replace [at] as @ before sending message) with the order IDs. We will refund you as soon as possible.

Q5. I want to buy several copies of FlixiCam, can I get a discount on my order?

Sure, we offer a discount for batch orders. You can contact support[at]flixicam.com (replace [at] as @ before sending message) to get the coupon code.

Havn't found the answer yet? Click https://www.flixicam.com/faqs.html to get more info!

For customer service, general inquiry, business partnership, please feel free to contact us at: support[at]flixicam.com (replace [at] as @ before sending message)